Refund policy

RETURN POLICY

Return requests must be submitted within 10 calendar days after delivery. Customers must contact us and receive return authorization before sending any merchandise back.

Returned transmissions and parts must be unused, uninstalled and in the same condition in which they were received. Identification tags, labels and markings must remain attached and unaltered.

Returns will not be accepted for:

- Installed, mounted or test-fitted transmissions
- Units that have been filled with fluid
- Opened or disassembled products
- Modified or programmed components
- Electrical components or control modules
- Special-order merchandise
- Products with missing or altered identification markings
- Items damaged after delivery
- Unauthorized returns

All returned merchandise is inspected before a refund is approved. Original shipping charges are nonrefundable. Return shipping is the customer's responsibility unless we shipped an incorrect item or the return involves qualifying shipping damage.

Damaged, incorrect or incomplete orders must be reported within 72 hours of delivery with clear photographs.